SheShe's Monogram Shop Policy

Customers ordering custom shirts and apparel items must provide the exact items to SheShe’s Monogram Shop for customization unless otherwise stated that items will be ordered by SheShe’s Monogram Shop. Items can be shipped directly to SheShe’s Monogram Shop at 600 Westridge Pkwy STE 714 #1118, McDonough GA 30253.

For custom Tumblers, Crocs, Bags etc., those items can be purchased directly from SheShe’s Monogram Shop. If providing bags for embroidery, please refer to address listed above.

Digitized Logos for embroidery start at $25 and up depending on size and complexity of design.

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Payment is due in FULL at the time the order is placed and before work begins on the order.

RUSH orders will be $5 or 10% of price of order (Which ever one is greater).

No Refunds or Returns will be accepted on custom orders. NO EXCEPTIONS. In stock (non-custom orders) can be returned in their original condition and packaging within 7 days for a full refund minus the cost of shipping.

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Bulk orders may be eligible for a discount rate. An order of more than 30 is considered a bulk order. In order to be eligible for a 5% discount all items in order must be placed at the same time and must be the same design and color but not everything qualifies for bulk orders so please inquirer before placing an order.

We strive to complete all orders within 5 business days once payment is made in full. We take pride and time in completing custom orders exactly how you want it. So please understand that custom and bulk orders may require a slightly longer turnaround time.

Orders can be Canceled within 24 hours of ordering prior to start of work.

MOCK-UP POLICY

This shop offers mock-up services to allow potential customers to see what their final product will look like before placing an order. Mock-ups are digital representations of physical products. Due to their digital nature, color, sizing, and placement may vary slightly. Mock-up services cost a small nominal fee of $5 or $10 and will be invoiced prior to placing a full order. Once paid the mock-up will be created and provided to the customer within 48 hours for review. One set of modifications is included in the mock-up pricing. There is not a mock-up did for embroidered items. The mock-up fee will be applied to the customer’s final invoice if an order is placed. If an order is not placed the mock-up fee is non-refundable.

If you have any questions regarding our return policy you can contact sales@sheshemonogramshop.com